This paper outlines the application of non-additive measures and Choquet integral in the construction of a composite indicator to assess the performance of international climate think tanks and evaluate their influence in shaping climate policies and raising awareness among the general public. The composite index consists of 15 carefully selected…

Guest’s satisfaction in the hotel industry cannot be easily measured because these constructs depend on multiple intangible attributes that can be evaluated very differently by distinct market segments. In this paper, the satisfaction experienced by different market segments based on age and gender is evaluated by the use of a…