Ecuador supplies 70% of the world’s fine aroma cocoa (Theobroma cacao), which is later used in the manufacture of high quality chocolates. The postharvest is an essential process for producers seeking a share of this market. The aim of this paper is to define a model for selecting a postharvest…

Soft regression is a regression technique based on fuzzy information processing and heuristic information processing methods. However, following the practical use of the method, it was found that two aspects of the calculations pertaining to the relative weights of explanatory variables could be improved to make the method more logical,…

Jiménez et al. (2007) propose a method for solving linear programming problems with fuzzy coefficients by using a fuzzy ranking method to rank the fuzzy objective values and to deal with the inequality relation on constraints with decision variables considered to be real numbers. Here, we formulate an extended fuzzy…

This study aims at proposing a modified 7-category fuzzy SERVQUAL to measure service quality for the banking sector. We have added new categories to the conventional SERVQUAL to account for the impacts of the bank’s Corporate Social Responsibility (CSR) initiatives, and e-banking. A questionnaire was distributed among the banks’ customers…